Kensington Roof Gardens
99 Kensington High Street
Operational Management and Dispersal Plan
June 2024
1 Overview and general principles ______________________________________ 3
2 Management roles and stakeholder engagement _____________________ 6
3 Membership__________________________________________________________9
4 Staff practices and training __________________________________________ 11
5 Use of the outdoor spaces in the Premises_____________________________ 13
6 Arrival and Dispersal Policy (including SIA provision)____________________ 16
7 Deliveries, Collections and Waste_____________________________________ 24
1 Overview and general principles
Introduction
1.1 The relaunch of the Kensington Roof Gardens at 99 Kensington High Street (the
“Premises”) is rooted in a desire to restore the building and the gardens, and fill
them with a diverse community of members, who can use the Premises as a
stunning backdrop for work, collaboration, exchanging ideas, socialising and
relaxing.
1.2 This Plan sets out the operational procedures and controls for the Premises to
be run in a manner that does not cause public nuisance to local residents, and
follows extensive negation during the premises licence process and further
consultation.
Location
1.3 The Premises is set across the 6th and 7th floors of a large commercial building
on Kensington High Street, in close proximity to High Street Kensington
Underground Station.
1.4 High Street Kensington is a busy thoroughfare, connecting Knightsbridge to the
east with Hammersmith to the west. The immediate vicinity consists mainly of
retail stores at ground level with offices above, as well as other licensed
premises.
1.5 A number of these businesses occupy the same building as the Premises, with
the same estate management team – including, currently, Marks & Spencer,
H&M and Japan House at ground level on Kensington High Street, as well as
Equinox and DMG Media (Daily Mail).
1.6 The pedestrian entrance/exit to the Premises is to the east on Derry Street, as
shown by the blue star above (the “Entrance”), and the image below, which
also shows the entrance ‘on the left’ (right as it is looked at). This Entrance is the
sole point of entry and exit for customers, except in the case of emergency and
after 10pm only the entrance to the right (as one looks at the photograph) is
used for customer egress, save in an emergency.
1.7 The nearest residential properties are to the south-east on Kensington Square,
as shown on the map above.
Importance of the local community
1.8 This Plan recognises the proximity of residents – and that the previous
incarnation of the Premises, under the previous premises licence, with a
different operator, which was associated with issues of anti-social behaviour,
public nuisance, crime and disorder, all of which had a negative impact on
residents’ lives.
1.9 The core objective of this Plan is for that never to be repeated. This is consistent
with the fundamental business aim of providing a high-quality experience for
our members, and the intention for the club to establish itself as a positive pillar
in the local community. This will be underpinned by the club’s ethos to:
- build a community of likeminded individuals with shared values of kindness,
making a positive impact and innovation; - vet and pre-select all new members, with a minimum 7 day selection period;
- put in place and clearly communicate club rules and private booking rules
which reinforce the terms of the Premises Licence; - monitor member usage of the club and ensure adherence with our Premises
Licence obligations (this will be included in the operating teams’ job
descriptions); - include our Premise Licence obligations in all operating team inductions,
training, and in the performance of their duties; - curate member programming which includes thought leadership and
opportunities for members to engage positively with the club and local
community; and - work with local charities and agencies to support local employment and
training opportunities.
Equality and diversity
1.10 This Plan is at all times subject to the club’s obligations under the Equality Act
2010.
1.11 The club is fully committed to promoting equality, diversity and inclusion at the
club, among our staff, members and guests.
2 Management roles and stakeholder engagement
Management and staff reporting
2.1 At all times during opening hours, an Operations Manager on Duty (the “MOD”)
will be present on the Premises. One of the MOD’s core roles is to oversee that
the procedures in this Plan are adhered to. Outside opening hours, whenever
cleaning staff are present on the premises, there will be an appointed cleaning
supervisor responsible for the behaviour of cleaning staff.
2.2 Staff should monitor any actual or potential issues arising in connection with this
Plan, and report to the MOD accordingly. Staff will focus on prevention rather
just detection or reaction to incidents, and are expected to monitor customer
behaviour accordingly.
2.3 Overall responsibility for the operation of the Premises lies with the Licence
Holder’s Chief Executive Officer (the “CEO”). The CEO must appraise
adherence to this Plan on an ongoing basis.
Complaints and incident procedure
2.4 In line with condition 31 in the Premises licence, a dedicated phone number
and email address for the Designated Premises Supervisor or MOD shall be
displayed outside the Premises so that they are visible from the highway and
maintained for use by any person who may wish to make a complaint during
the operation of the licence, and which shall be provided to the Licensing
Authority and local residents’ associations.
2.5 The phone number is 07399 192 274 and the email address is
duty.manager@theroofgardens.com.
2.6 This phone number and email address will also be displayed on the Club’s
website. Over and above the requirement in the licence, the phone number
will include answering machine provision out of hours, with alerts to venue
management when voicemails are left. The email address will be able to
receive emails at any time, and moreover the Landlord is understood to have
a 24/7 presence in the building. Any change to the number or email address
shall be notified to the Licensing Authority and to local residents’ associations –
this notification is required within 7 days of the change by the condition on the
licence, but in practice management will notify the Licensing Authority and the
local residents’ associations immediately of any such change.
2.7 A log shall be kept of all complaints which shall be available for inspection by
Council Officers at all times during opening hours. For the avoidance of doubt,
Kensington Roof Gardens this log will include complaints from residents about any matter regarding the operation of the Premises, including those made in relation to:
i. the behaviour of staff or external contractors present on the Premises
outside of opening hours, including relating to the use of staff radios or
telephones; and
ii. waste disposal and bottle collections. 2.8 Separate to this general complaint log, a separate log will be maintained
recording instances where patrons’ cars are found to be parked on Kensington
Square, in contravention of the rules referred to at paragraphs 3.7(ii) and 6.19(ii)
below, and condition 13 in the premises licence.
2.9 The MOD will investigate complaints to determine whether the Plan has been
implemented correctly and take appropriate action to address any
shortcomings.
2.10 The MOD will communicate with the complainant as soon as reasonably
practicable (with a call, where a number is provided) to let them know what
has been done to address their complaint, with confirmation to be provided in
writing by email (again, where provided), with the Kensington Square Residents’
Association (KSRA) in copy.
2.11 In line with condition 28 of the Premises Licence, an incident log will also be
maintained, which records:
- all crimes reported to the venue
- all ejections of patrons
- any complaints received
- any incidents of disorder
- all seizures of drugs or offensive weapons
- any faults in the CCTV system
- any refusal of the sale of alcohol
- any visit by a relevant authority or emergency service
- SIA staff identity numbers
Resident engagement
2.12 The complaints procedure above is supplemental to the Licence Holder’s
ongoing engagement with local residents regarding the operation of the
Premises.
2.13 The Premises will host an in-person meeting with the KSRA at the Premises every
month (unless previously agreed in writing with the KSRA that a meeting is not
necessary), in line with condition 48 in the Premises Licence. These meetings will
Kensington Roof Gardens be to discuss the operation of the Premises, including external management
and litter.
2.14 The details of the first meeting shall be notified by way of a letter drop to all
properties in Kensington Square as well as a notice being displayed on a
window or door visible to people outside the Premises. Notice of subsequent
meetings shall be clearly displayed on a window or door visible to people
outside the Premises and KSRA shall be directly notified of the meeting date at
least two weeks before the meeting.
2.15 Going beyond the requirements in the licence condition, KSRA will also be
notified of each meeting by email, along with any residents of Kensington
Square who have requested to be contacted by email, and have provided
their email in relation to the same. Notification for each meeting will also be
added to the Club’s online resident’s portal (the “Portal”). The Club will use the
Portal to provide updates to the residents of Kensington Square. 2.16 Minutes of the meeting will be circulated to all attendees and the Licensing
Authority, and added to the Portal, and shall be available at the Premises upon
request.
3 Membership
3.1 On first opening, the Premises will have a group of ‘Founding Members’
admitted as members of the club, who will have been selected and vetted by
the CEO and the management team.
3.2 Going forward, all new membership applications will be carefully vetted by a
Membership Committee, comprising existing members and management, with
ultimate oversight by the CEO. This vetting process will take at least a week, as,
in line with condition 10 in the Premises Licence, no member may be admitted
to the membership without an interval of at least 7 days between nomination
or application and admission.
3.3 Admittance as a member will be subject to conditions of membership, and a
minimum age of 21. Members and their guests will be monitored on an ongoing
basis in relation to their adherence to the membership conditions, and the
club’s values.
3.4 Members will be charged an annual membership fee, subject to exception in
certain cases, such as for those serving on one of the club’s committees
(including the Membership Committee).
3.5 The behaviour of a member’s guests during their visit to the Premises will be
treated for the purposes of the membership conditions as the behaviour of the
relevant member themselves – and in that sense, members will be responsible
for the behaviour of their guests throughout their visit. This includes their
behaviour during arrival to and dispersal from the Premises, the policy on which
is set out in Section 5 below.
3.6 Failure to adhere to our club rules (and in particular those set out to respect our
neighbours) by members or their guests will result in appropriate action, up to
and including cessation of membership, in which case such members and their
guests would then no longer be able to return to the club as a member or a
guest. 3.7 As described in Section 6 below, it will be a rule of membership that patrons:
i. are required to show respect for the club’s neighbours at all times,
particularly in regard to noise as they arrive at and leave the club, and
must fully cooperate with any requests made by the club’s staff in this
regard;
ii. are not permitted to park in Kensington Square when attending the
Premises (in line with condition 13 in the Premises Licence);
Kensington Roof Gardens
iii. are encouraged not to drive to the Premises by private car, and are
required to register the details of any private cars they intend to use to
attend the Premises;
iv. do not book taxis or private hire vehicles for collection on Kensington
Square;
v. after 10.30pm, book any taxi or private hire vehicle for collection on High
Street Kensington (or beyond), and not Derry Street; and
vi. disperse to the north towards Kensington High Street, unless they live (or
are staying) to the south-east of the Premises themselves.
3.8 Any relevant breaches of the Club Rules will be reported to the membership
director. 3.9 For the avoidance of doubt, the rule in paragraph 3.7(ii) will not be applied so
as to prohibit those who live in Kensington Square from leaving their car where
it was in any event parked in Kensington Square when attending the premises
(i.e. residents will not be required to move their car out of Kensington Square
in order to attend the Premises).
Private functions
3.10 Any bookings for a private function at the Premises which permit entry to
customers other than members and their guests will be vetted by
management for adherence to the Club’s ethos. Entry will be by invitation
only, and all such private bookings will be subject to the same rules of
membership set out at paragraph 3.7 above, which will apply to all attendees
at the event, whether they are members or not.
3.11 There will be no publicly promoted events at the Premises under any
circumstances.
3.12 The same rules as set out in paragraph 3.7 shall apply to any private bookings,
and shall be included as part of the contractual terms of any such booking.
3.13 In line with condition 61 in the Premises Licence, where the Premises, or part of
the Premises, are let to individuals or groups for a private function in this way:
i. a named member of staff shall be responsible for ensuring that the
conditions of the Premises Licence are adhered to; and
ii. this person shall obtain the details of the lead individual and all guests of
the private function in writing in advance of the private event and such
details shall be retained for a period of at least 31 days after the date of
the private event.
4 Staff practices and training
4.1 In line with the conditions in the Premises Licence:
“All staff responsible for selling alcohol shall receive regular training in the Licensing
Act 2003 in terms of the licensing objectives, substance abuse awareness, offences
committed under the Act and conditions of the Premises Licence.”
“Written records of staff training in the Licensing Act 2003 shall be retained and
made available to the Police and authorised officers of the Licensing Authority on
request.”
“Staff shall receive refresher training in the Licensing Act 2003 at intervals of no more
than 12 months.”
“Signed and dated records shall be kept of all staff training and such records kept
available for inspection at the Premises for a period of at least one calendar year
from the last date of entry.”
“A member of staff who has been nominated in writing and who is conversant with
the operation of the CCTV system shall be on the Premises at all times when the
Premises are open to the public.”
“If the Premises are not open, and subject to the tests set out by virtue of the Data
Protection Act, within 24 hours of a request for access to the CCTV system from
either the Police or Licensing Authority, this member of staff must be able to show a
Police, HMRC or authorised council officer recent data or footage with the absolute
minimum of delay.”
“All relevant staff shall be trained in how to manage a crime scene, evidence and
crime scene preservation. This training shall be repeated at least bi-annually and
written records of the training kept for at least 12 months and made available to
Police and authorised officers of the Licensing Authority on request.”
“There shall be a personal licence holder on duty on the Premises at all times when
the Premises are authorised to sell alcohol.”
“All customer facing staff, including those involved in the sale or supply of alcohol
shall undertake Action Counters Terrorism (ACT) Awareness E-learning on an annual
basis and written records of the training kept for at least 12 months.
https://www.gov.uk/government/news/act-awarenesselearning.”
“All customer facing staff, including SIA registered door supervisors (if employed) and
those involved in the sale or supply of alcohol will be provided with Welfare and
Vulnerability Engagement (WAVE) training on an annual basis to provide those
working in the licensed industry with an awareness of vulnerability and their
responsibilities towards people visiting the Premises. Written records of the training
shall be kept for at least 12 months.”
“At all times the Premises are open to the public there shall be at least one member
of staff who is trained in first-aid present on the Premises.”
4.2 In addition, all staff will be versed in the terms of this Plan, the ethos of the
Club and the importance of protecting residential amenity for residents on
Kensington Square.
Use of the outdoor spaces in the Premises
5.1 The Premises has a flow of different spaces, each with different authorisations
for different activity at different times – and they will all be managed and
monitored by staff accordingly, with the objective of avoiding disturbance to
residents by noise from the Premises or its customers, or any other anti-social or
unsafe behaviour.
5.2 There will be adequate staff provision across all areas, whenever the Premises
are open. This will be risk assessed according to demand and the use of each
area on a particular day or evening, and be dynamic and reactive during
opening hours, with oversight from the MOD.
5.3 Customers will not be permitted to take alcoholic drinks outside of the boundary
of the licensed area and notices will be in place at each exit to this effect, in
line with condition 40 in the Premises Licence.
Sound monitoring
5.4 Noise monitoring devices will be installed at the southern perimeter of the
premises on the 6th floor. The system will be calibrated so as to alert staff when
noise levels exceed a certain threshold. The threshold at different times of day
and night shall be set in consultation with an independent acoustician to
adhere to the ‘Design Targets’ set out in Section 6 of the attached acoustic
report.
5.5 In line with condition 56 in the Premises Licence, all recorded music generated
on the Premises shall be relayed through a sound limiting device linked to a
graphic equaliser and set at a level which will not give rise to nuisance to
neighbouring residents. The limiter unit shall not be overridden or interfered with
at any time. Only the Premises Licence Holder and the Designated Premises
Supervisor shall have access to the sound limiting device. The sound limiting
device shall be set at a level by a suitably qualified person.
Area Key
6 Arrival and Dispersal Policy (including SIA provision)
Introduction
6.1 The objective of this policy is a quiet, controlled and swift arrival and dispersal
of the Premises’ customers, in a manner that does not impact residents in
Kensington Square.
6.2 This policy will be followed whenever the Premises are open, but particular
attention will be paid to customers arriving and leaving at night.
Entrance/exit
6.3 As described above, the Entrance on Derry Street is the sole point of entry and
exit for customers, except in the case of emergency. After 10pm, exit is via the
‘left’ door, except in the case of emergency. Arrival
6.4 Whenever the Premises are open, staff will be present at the ground floor
reception inside the Entrance to greet customers. Customers granted entry will
be directed to the 6th floor via the internal lifts.
6.5 There are two lifts serving the Entrance. One of the lifts is for the exclusive use of
the Premises. The second lift may be used by other tenants in the building during
the day – but at night the expectation is that it will only be used by those
attending the Premises.
6.6 There will be a further reception area on the 6th floor to assist arrivals.
6.7 Customers will always have to register both themselves and any guests on
arrival.
6.8 In addition, in line with condition 51 in the Premises Licence, after 10pm on
Monday to Saturday, details of all customers must be passed through the
Premises’ computer-based ID system before entry is permitted. The details
recorded by the system must be kept for a minimum of 31 days and are to be
made available to the Metropolitan Police Service and Licensing Authority
officers upon request for the purposes of preventing and detecting crime.
Notices will be displayed informing customers of this as a condition of entry.
6.9 In line with condition 65 in the Premises Licence, no customers shall be admitted
to the Premises later than one hour before the terminal hour for the sale of
alcohol on any given day – i.e. no later than 1am Monday to Wednesday, 2am
Thursday to Saturday and 10.30pm Sunday (or 11pm on a bank holiday).
Dispersal
6.10 The principles guiding the policy on dispersal are to:
i. take steps to institute a staggered dispersal; and
ii. direct customers to disperse to the north, onto Kensington High Street, and
not to the south, via Kensington Square.
Staggered dispersal (Monday to Saturday)
6.11 Service to customers on the 7th floor and in Esme’s will stop at 1am at the latest,
and staff will take steps to encourage customers either to migrate to the 6th
floor, or to leave the Premises entirely.
6.12 The 7th floor and Esme’s must be clear of customers by 1.30am at the latest. No
customers will be permitted on the 7th floor or in Esme’s after this time, reducing
the capacity of the Premises to 450 persons (excluding staff).
6.13 Except in the case of emergency, customer egress will only be via the lifts
serving the Entrance.
6.14 In the run up to close of the 6th floor, staff will begin a dispersal procedure. This
will involve alerting remaining customers of closing time and enticing a gradual
dispersal, variously by:
6.14.1 stopping the sale of alcohol and food service;
6.14.2 informing customers that they have a limited time to consume any
remaining drinks;
6.14.3 reducing the volume of any music, before stopping it entirely;
6.14.4 raising lights gradually; and
6.14.5 asking customers if they require a taxi, and suggesting they wait inside
until their driver is nearby. 6.15 At busier times, these steps may involve requiring certain tables or groups to
finish and leave on a staggered basis in the run up to close.
6.16 Having to exit via the lifts will limit the number of people leaving at the same
time. Staff will supervise the operation of the lifts and – where appropriate –
stagger the timing of the lifts so as to allow people on the ground floor to
disperse before further people are brought to the ground floor. This will involve
close co-ordination between 6th floor and ground floor staff.
6.17 Notices will be displayed asking customers to respect the needs of local
residents by leaving the Premises and the Premises and the area quietly, in line
with condition 47 of the Premises Licence. Staff will also be trained to request
that guests leave quietly. Staggered dispersal (Sunday)
6.18 On Sundays, the 6th floor, 7th floor and Esme’s will close at the same time. As
such, the gradual dispersal procedures described at 6.13 to 6.16 above will be
applied across both floors in tandem. Dispersal to the north
6.19 It will be a rule of membership that patrons:
i. are required to show respect for the club’s neighbours at all times,
particularly in regard to noise as they arrive at and leave the club, and
must fully cooperate with any requests made by the club’s staff in this
regard;
ii. are not permitted to park in Kensington Square (in line with condition 13 in
the Premises Licence) when attending the Premises;
iii. are encouraged not to drive to the Premises by private car, and are
required to register the details of any private cars they intend to use to
attend the Premises;
iv. do not book taxis or private hire vehicles for collection on Kensington
Square;
v. after 10.30pm, book any taxi or private hire vehicle for collection on High
Street Kensington (or beyond), and not Derry Street; and
vi. disperse to the north towards Kensington High Street, unless they live (or
are staying) to the south-east of the Premises themselves. 6.20 The same rules shall apply to any private bookings.
6.21 For the avoidance of doubt, the rule in paragraph 6.19(ii) will not be applied
so as to prohibit those who live in Kensington Square from leaving their car
where it was in any event parked in Kensington Square when attending the
Premises (i.e. residents will not be required to move their car out of Kensington
Square in order to attend the Premises).
6.22 This will be reinforced by staff inside the Premises and door supervisors at
ground level taking active steps to direct customers to disperse to the north.
There will also be a notice at the Entrance to the same effect.
6.23 After 10pm, customers will only be permitted to leave via the ‘left’ door, and
will be directed to towards Kensington High Street, in line with condition 32 in
the Premises Licence.
6.24 Where staff arrange a taxi or private hire vehicle on a customer’s behalf, they
will not book the pick-up on Kensington Square. After 10.30pm, they will book
pick-ups for collection on High Street Kensington (or beyond), and not on
Derry Street.
Geofence
6.25 To reinforce these procedures, management will seek to work with Uber, BOLT
and other leading private hire vehicle apps to impose a geofence on Derry
Street and Kensington Square, to prevent customers (or anyone else)
attending the Premises from booking pick-ups for collection on Derry Street or
Kensington Square.
SIA provision – licence conditions
6.26 In line with conditions in the Premises Licence:
“At least one SIA-registered door supervisor shall be stationed in the proximity
of the entrance to the Premises during the whole period that the Premises are
in use under this licence.”
“After 22:00 on Sundays to Wednesdays, a minimum of 1 SIA-registered door
supervisor(s) shall be on duty at the Premises until 30 minutes after closing.”
“After 22:00 on Thursdays, Fridays and Saturdays, a minimum of 3 SIA-registered
door supervisors shall be on duty at the premises (with a minimum of 2 SIAregistered door supervisors being on the door) until 30 minutes after closing.”
“From 22:00 hours each night until 30 minutes after closing, all staff engaged
outside the entrance to the premises or supervising or controlling queues shall
wear high visibility jackets or vests.”
“An additional 3 SIA registered door supervisors shall patrol Derry Street and
Kensington Square at regular intervals on every night from 18:00 until 30 minutes
after closing. The patrol route shall be one agreed with the Kensington Square
Residents’ Association. Details of that patrol route shall be lodged with the
Licensing Authority and the Metropolitan Police. Those patrolling will do so
wearing high visibility jackets and shall be equipped with body cameras. In the
event of an incident, as soon as practicable, body cameras shall be switched
on and record continuously (images and audio) any incidents which occur
outside the premises involving customers. Recording will continue until all
customers involved in the incident have dispersed. All recordings shall be stored
for a minimum period of 31 days with date and time stamping. Recordings shall
be made available within reasonable notice within reasonable notice upon the request of Police or an authorised officer throughout the preceding 31-day
period.”
“The door supervisors shall maintain orderly queuing in the direction of
Kensington High Street when outside of the premises and shall ensure that there
is no obstruction of the highway and any such queue shall be managed so as
to run along the pavement to the north of the entrance on Derry Street and
not to the south.”
“The door supervisors shall properly control customers outside of the premises
so that they leave quickly and quietly”.
“Where SIA-registered door supervisors are used at the Premises, a record shall
be kept of their SIA registration number and the dates and times when they are
on duty.”
“The requirement for additional SIA-registered door supervisors at the Premises
shall be subject to a full written risk assessment conducted, signed and dated
by the Premises licence holder upon the booking of each private event held
at the Premises. The written risk assessment shall be available for inspection at
the Premises by the Police or an authorised officer of the Licensing Authority at
all times whilst the Premises are open.”
6.27 These are the minimum requirements.
SIA provision – operational plan
6.28 In practice:
i. 4 SIA-registered door supervisors will be on duty for the patrol of Derry
Street and Kensington Square after 6pm until 30 minutes after closing. This
will allow 2 SIA to be stationed at the entrance to Kensington Square, while
the other 2 SIA conduct a mobile patrol.
ii. These SIA will be aware of the need to avoid noise nuisance to noise
sensitive premises arising when carrying out their patrol and duties
(including any conversations or interactions with patrons) – including in
particular the noise sensitive premises at number 35 Kensington Square.
iii. The route for the 2 SIA conducting a mobile patrol will be as per the
attached patrol route document agreed with KSRA (the “SIA Map”).
6.29 To provide further detail on the SIA Map and strategy (using the SIA
numbering in the SIA Map):
i. SIA 3 will primarily be focused on monitoring the traffic that enters Derry
Street, with a view to minimising congestion, and disturbance from idling
cars and associated noise. This will be reinforced by the Club rules
providing that from 10.30pm customers are not permitted to book taxis or
PHVs for collection on Derry Street (per 6.19.v above); ii. SIA 1 and 2 stationed by the entrance to Kensington Square will between
them focus primarily on two tasks, with the weighting between the two
assessed dynamically according to the time of day and use of the
Premises on the particular evening:
(1) monitoring inwards towards Kensington Square, to monitor
whether customers are seeking to park in Kensington Square
when attending the Premises (particularly along the north and
west sides of Kensington Square); and
(2) monitoring outwards towards Derry Street, in order to try to
prevent those dispersing from the Premises from entering
Kensington Square (unless they live or are staying to the southeast themselves), and instead direct them towards
Kensington High Street. In doing so, the SIA will be aware of
the member rules and private booking rules regarding
dispersal (set out at 6.19 above), and will be able to remind
patrons of the same;
iii. SIA 4 will back-up SIAs 1 and 2 by conducting a mobile patrol around
Kensington Square, and monitoring parking and pick-ups in Kensington
Square; and
iv. the SIA stationed at the entrance to the Premises (not shown on the SIA
Map) will direct customers leaving the Premises to the north.
6.30 All door supervisors will adhere to this Plan, and shall work in tandem with the
Premises’ front of house staff and the MOD towards the objectives in this Plan.
They will know and understand the rules of membership and booking
described above, and will direct customers accordingly.
6.31 The conditions regarding the management of external queues are
maintained from the previous licence, and must always be adhered to.
However, the new operation is not expected to give rise to external queuing
as standard, and it should be avoided wherever possible. Where it does arise,
any queue shall be managed to run along the pavement north of the
entrance towards Kensington High Street, and not south, towards Kensington
Square.
Monitoring parking of private cars
6.32 Customer adherence to the prohibition on parking on Kensington Square
when attending the Premises will be monitored by the SIA security on duty
patrolling Derry Street and Kensington Square and those stationed on the
door through a combination of:
i. proactive visual identification of customers parking before making their
way to the Premises; and
ii. the use of app-based number plate recognition technology, to compare
parked cars against a database of customer vehicle registrations, subject
to data protection and technical feasibility.
6.33 Management will maintain a database of customer vehicle registrations for
this purpose (including guests), and will include terms in the Club rules and the
terms for any private booking requiring the provision of such information.
6.34 Number plate and vehicle details for cars not on the customer database will
not be logged or retained by the Club, except to the extent provided with the
consent of the resident themselves (including via KSRA).
Other transport
6.35 Customers are expected to arrive and depart by various modes of transport,
including by foot, public transport and taxi.
6.36 All staff and members are to be familiar with the transport links, together with
the rules and principles regarding both: (i) staggered dispersal; and (ii) dispersal
to the north set out in paragraphs 6.10 to 6.24 above. Staff are expected to be
able to advise customers accordingly.
Tube
6.37 High Street Kensington Station is immediately next door, a short walk from the
Entrance, served by both the District and Circle lines.
6.38 Gloucester Road Station is a 20 minute walk away, served by the District, Circle
and Piccadilly Lines. The Piccadilly Line runs a 24-hour night tube service on
Friday and Saturday.
6.39 Holland Park Station is a 21 minute walk away, served by the Central Line, which
also runs a 24-hour night tube service on Friday and Saturday.
Bus
6.40 The Premises are well serviced by TfL buses.
6.41 Bus routes include: 9, 27, 28, 49, 328, N9, N27, N28, N31
6.42 These routes are all along High Street Kensington, away from Kensington
Square. Taxis
6.43 A TfL licensed Taxi Rank is positioned immediately outside on Derry Street, with
a 2-cab capacity 24-hours a day Monday to Sunday.
6.44 Other app-based private-hire services are available throughout the day and
night.
6.45 To reiterate the measures described above: the Club rules for members will
provide that members and their guests must not book any taxi or private hire
vehicle for collection on Derry Street after 10.30pm, or on Kensington Square at
any time. Equally, members of staff must adhere to the same restrictions when
booking a taxi or private hire vehicle for members or their guests. The same rules
will also apply in relation to customers at private bookings.
7 Deliveries, Collections and Waste
7.1 As noted in Section 1, the Premises are set within a large, managed building,
with existing business tenants. The Premises will primarily be serviced via the
enclosed loading bar on Derry Street to the south of the Entrance (as shown in
the map and two images below).
7.2 Occassionally, servicing may be via the building’s service yard to the south, as
shown by the map and image above – but this must only be outside the time
windows set out below.
7.3 Late night and early morning delivery and collection times will be avoided
wherever possible- but, again, these must in any event only be outside the time
windows set out below.
7.4 In line with conditions 35, 36, 59 and 67 in the Premises Licence:
i. refuse (including bottles and cans) will not be deposited outside the
Premises by staff between 11pm and 7am;
ii. glass shall not be compacted between 11pm and 7am;
iii. deliveries shall not take place between 11pm and 7am; and
iv. refuse collections shall not take place between 10pm and 7am,
but it is noted that the loading bay and service yard service other tenants in the
building and have a general operating time starting of 6am Monday to Friday.
7.5 For the avoidance of doubt, delivery vans may not have any sirens, warning
mechanisms, walkie talkies or radios which make noise between 11pm and
7am.
7.6 All refuse collection will be via the enclosed loading bay shown above, with
no external bin collection on Derry Street.
Litter sweeps
7.7 In line with condition 41 in the Premises Licence, a litter sweep shall be carried
out within 20 metres of the entrance to the Premises on Derry Street when the
Premises closes to the public and the pavement shall be washed each
morning (no earlier than 7am) 20 metres either side of the entrance to the
Premises. The litter sweep and pavement washing shall also include any
customer-related litter and customer-related issues in Kensington Square
(including, in particular, the area bounding number 35 Kensington Square)
and on the opposite side of the Premises on Derry Street.