KSRA x TRG (1-2026)
Date: 17th February 2026
Time: 6:00pm
Location: TEAMS
Attendees: Alex Stirling; Peder Oien; Sue Walter; Simon Phelan; Paloma Fernandez
Summary:
App Deployment & Technology
Testing of the new App and will run for 2-4 weeks alongside the existing app initially.
Parking & Square Management
There have been three parking related complaints since the 1st December 2025, only two of which related to a club member, and they have been spoken to and aware any further breach of parking terms will result in membership withdrawal. The new refusal of entry policy has proven highly effective, with incidents declining month on month. In December there were 8 entry refusals, 7 in January and 4 in February. Any member breaching the parking rules now goes straight onto a final warning, with membership termination following a second offense.
Two members recently received final warnings for parking violations. Both apologised and were unaware of the restrictions. Body-cam footage confirmed the SIA did approach the members concerned. TRG acknowledged that the SIA could have handled the situation better and has committed to undertake a comprehensive operational review with Head of Security, Daniel, upon his return next week. This will include revisiting the Management Plan and refresher training for the SIAs. Daniel will also be invited to the next KSRA meeting to update on these activities. TRG agreed to bring forward the next meeting for this purpose.
Parking stats collected indicate that the SIA team enforcing the new banning policy is working very effectively, with only two TRG-related complaints from KSRA received since 1st December. The number of entry refusals has dropped significantly, with 19 members denied entry over the last 13 weeks, which is considerably fewer than in the previous six months.
Despite the perception that SIAs are not paying attention, they are still managing hundreds of people in the square each week, and the statistics show a reduction in incidents. The operational document will be reviewed and, if necessary, updated, and a training session will follow to reiterate expectations for our SIAs while patrolling the square.
Fire Incidents
On the 17th, a building fire alarm triggered a standard evacuation. Fortunately, this was a false alarm, however the incident resulted in concerns expressed by local residents about the square being used as the designated meeting point following an evacuation.
TRG has confirmed that the designated evacuation meeting point for the whole building is set and managed by Avison Young, the building management company. This location was originally established by AY’s predecessor, and they are aware of the disruption it can cause to the residents of the square. TRG has submitted a request to AY to move the meeting point away from the square and has suggested that residents do the same.
On the 26th, a fire started in the early hours of the morning in a contained external area of the club. The London Fire Brigade has confirmed that the fire was an accident caused by a heater. The fire was successfully contained, with no injuries to anyone.
Action Items
- Simon to confirm date of email to Avison Young requesting a change of designated evacuation meeting point
- Paloma to invite Head of Security, Daniel, to next meeting
- Simon to provide number of members on final warnings at the next meeting
- Paloma to reschedule next TRG | KSRA meeting to mid-March