The Roof Gardens, 99 Kensington High Street, W8 5SA

Time
6PM

Notice
The Roof Gardens next monthly Kensington Square residents’ meeting will take place on Tuesday 30th June 2026 at 6pm at The Roof Gardens, 99 Kensington High Street, W8 5SA. If you are able to join us, please RSVP to our team through RoofGardensKS@theroofgardens.com by Friday 26th June 2026.

This meeting can also be attended remotely via the Microsoft Teams link included on the calendar invite.

Attendees: Alex Stirling; Peder Oien; Sue Walter, Simon Phelan; Paloma Fernandez

Summary

• Following several scheduling adjustments requested by residents ahead of the meeting, the session ultimately commenced at 6:00pm.

App Development Progress

• There will be no change to the front-end app, which is currently functioning well:
  • Real-time license plate capture operational
  • Instant cross-referencing against membership database
  • All parking instances and SIA interactions logged automatically
• The only change to the App relates to data hosting. Data is currently stored with a third-party provider, and TRG intends to bring this in-house. The necessary backend work is currently underway:
  • Transitioning from third-party data storage to internal storage system
  • No planned changes to front-end functionality
  • Migration will only proceed once replacement system matches current performance and reliability
• No additional app functionality currently planned:
  • KSRA invited to suggest any future improvements or requirements         

 Parking Statistics since last meeting

• 2,377 vehicles processed
• 58 vehicles flagged as non-members
• 51 refused entry before parking/moving
• 7 moved voluntarily

Security Operations & Complaints

• Six incidents recorded on Saturday night during the bank holiday weekend, as referenced in the email circulated by Alex:
  • None were connected to TRG members
  • All incidents occurred around 2:00am
• No additional complaints received since previous meeting
• SIA responsibilities clarified: by TRG:
  • Monitor TRG member activity only
  • Direct exiting members toward High Street and away from the square
  • Use radio and WhatsApp channels for coordination
  • Limited authority prevents intervention with non-members/general public
• SIA operating positions:
  • Governed by existing agreement with KSRA
  • Agreed positioning map to be circulated separately and KSRA invited to suggest changes

Action Items

• Simon to circulate summary of app current and future functionality and objectives
• Daniel’s team to refresh staff guidance on noise management and post-11:00pm member dispersal
• Simon to circulate SIA positioning map for KSRA review and feedback
• Next meeting: 30th June 2026

Time
6PM

Notice
The Roof Gardens next monthly Kensington Square residents’ meeting will take place on Tuesday 26th May 2026 at 6pm at The Roof Gardens, 99 Kensington High Street, W8 5SA. If you are able to join us, please RSVP to our team through RoofGardensKS@theroofgardens.com by Friday 22nd May 2026.

This meeting can also be attended remotely via the Microsoft Teams link included on the calendar invite.

Date: 28th April 2026
Time: 6:00pm
Location: TEAMS

Attendees: Alex Stirling; Peder Oien; Sue Walter, Simon Phelan; Daniel Gheorghiu; Paloma Fernandez

Summary

Resident App Testing & Parking Management

• Parking App testing commences Monday 4^th May
  • Database integration now completed through Shelter, unblocking the rollout
  • Two-week parallel testing period: old and new apps running simultaneously to ensure continuity
  • Two SIAs operating both systems on Monday and Tuesday throughout the transition
  • Full rollout confirmed after four weeks, subject to successful testing
• New app capabilities represent a significant operational upgrade
  • Photo number plate recognition with live database checks at point of entry
  • Direct in-app logging of incidents and complaints for faster, more accurate records
  • Automatic member identification linked to a progressive strike system
  • Scanning functionality integrated into walking patrol workflows

 Parking Statistics / Member Warnings 

•  82 cars attempted to park in the square
• 32 turned away at the gate; 50 moved on voluntarily without confrontation
• Elevated numbers largely driven by new members and guests unfamiliar with parking rules
• Zero-tolerance policy enforced: aggressive guests who argued with SIAs were banned on the spot

Resident Complaints & Noise Management

• Three complaints received this month, each resolved
  • Mariella – car horn honking, on a Saturday night at Derry Street
    • A traffic bottleneck from High Street drop-offs is creating a noise tunnel effect for nearby residents
    • SIAs continue to direct traffic at peak times and asking drivers to avoid horn use
  • Music noise, Saturday afternoon, Spanish Gardens
    • Sound limiters were operational throughout; no breach was registered
    • A heavy bass track was removed from the playlist immediately as a precaution
    • Tech Live manages and monitors all on-site limiters

5th Floor Redevelopment Plans

• Current office space converting to member programming studio by October
• New designated spaces planned:
  • Studio space (existing meeting room) – non-amplified activities: yoga, Pilates, member talks
  • Live music lounge for all live performances – acoustically treated box-within-box construction located in the central part of the building (no external windows or doors) 
• Licence variation submitted last week
• New music lounge consolidates all live performances in a contained, acoustically treated space, away from the gardens and terraces

Action Items

• Simon to send an email update in two weeks on phased app testing progress
• Review full app rollout results in next meeting
• Provide 5th floor plans ahead of the next meeting (completed) 
• Next meeting: 26^th May 2026

Time
6PM

Notice
The Roof Gardens next monthly Kensington Square residents’ meeting will take place on Tuesday 28th April 2026 at 6pm at The Roof Gardens, 99 Kensington High Street, W8 5SA. If you are able to join us, please RSVP to our team through RoofGardensKS@theroofgardens.com by Friday 24th April 2026.

This meeting can also be attended remotely via the Microsoft Teams link included on the calendar invite.

The Roof Gardens, 99 Kensington High Street, W8 5SA.

Time
6PM

Notice
The Roof Gardens next monthly Kensington Square residents’ meeting will take place on Thursday 18th March 2026 at 6pm at The Roof Gardens, 99 Kensington High Street, W8 5SA. If you are able to join us, please RSVP to our team through RoofGardensKS@theroofgardens.com by Monday 16th March 2026.

This meeting can also be attended remotely via the Microsoft Teams link included on the calendar invite.